What should i do if i haven't got a confirmation email once purchased?

We send these pretty speedily after purchase so if it hasn’t landed in your inbox, check your spam/junk folder just in case! then, contact us and we’ll check for typos/resend the email to you.

Where's my order? Can I track the shipping

EU and Worldwide orders - Once your order is shipped you will be given a tracking number which you can use to track your poncho delivery. All order are processed and delivered via https://www.royalmail.com/track-your-item.

My tracking number doesn’t work

No worries, if the ‘aftership’ link we sent you contains two reference ids (possibly separated with an ‘&’ sign) then your order has been split into multiple parcels

I have a discount code, where do I enter it?

If you have a code (inc gift card code) then you can enter this at the first stage of checkout. you'll see where to enter it on the right hand side (if you're viewing on desktop), underneath your order summary. don't forget to hit 'apply' after entering! however, please note that mahabis discount codes will only work at mahabis.com, and you can only use one discount code per order!

What currency do you accept?

You can buy in gbp, usd, or eur. use the flag in the top right corner to choose, before you head to checkout.

What payment methods do you accept?

We accept visa, mastercard or american express debit and credit cards (if the card has a symbol for visa or mastercard, it should work!). you can purchase using paypal or amazon payments too.

Are payment and shopping on your site safe & secure?

Totally. our checkout page uses ssl, and you can pay via card or paypal. happy shopping.

Payment isn't working for me! what can i do?

Double check your shipping and billing details are complete and correct, and try checking out using a different web browser. still having an issue? let us know, or contact your bank about the payment. especially if you’re ordering from outside the uk.

What are the shipping options?

 

U.K:  Delivery is FREE (order value over £65. For orders below this amount we charge £4.95) and we use Royal Mail 1^st Class 48 hour tracked service

Orders are tracked & Royal Mail aims to deliver your parcel within 2-3 days

All orders placed before 1pm will be sent that working day for delivery the next day. Bank holidays and public holidays are not classed as delivery days

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Europe:  Delivery is FREE (order value over €129. For orders below this amount we charge £9.50) and we use DHL Express service.

Delivery takes between 5 - 10 working days depending on country and is a signed for service.

Please check this list to see that your country is eligible for shipping

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International + Rest of World: Delivery Is FREE (order value over $142. For orders below this amount we charge £9.50) and we use DHL Express service.

Delivery takes between 8 - 12 working days and is a signed for service.  

Please check this list to see that your country is eligible for shipping

N.B:

Please be aware that International and Rest of World orders, due to customs, can occasionally take as long as 15 working days – please refrain from contacting us until this time frame has past.

If you wish to order and your country is not on the list, please contact us at hello@thepeoplesponcho.co.uk. We will try our best to accommodate where possible but in some cases it may not be possible

The customer is responsible for any custom & import fees, please check if you will be eligible before ordering.

Where's my order? Can I track the shipping?

Yes with EU and Worldwide orders you can track/trace your order via DHL's highly reliable tracking service- Once your order is shipped you will get a text or email with a tracking number which you can use to track your delivery. All orders are processed and delivered via https://www.deutschepost.de/sendung/simpleQuery.html - You will need your tracking number which should be in this format: (LX 1000 1000 7D) and the date you ordered from us to track your item.

Can I make a return if it's not right?

We’ll be sorry to hear it's not right but you can of course return your poncho to us within 14 days of purchase. Providing it hasn't been worn we’ll give you a full refund for the amount paid - For further info click here

What is the poncho used for?

Our ponchos were made for keeping your legs dry cycling, however they are also worn for camping, festivals, walking, camping, hiking, dancing, you name it. They're useful for any outdoor activity. Read our reviews at the bottom of each product page to see how they are enjoyed and used.

What size do I need?

1 size fits all - We only have one size of poncho because we have done prototype after prototype and spoken with many a person big and small and decided on a one size fits all model for convenience purposes.

We have customers who are 6’3 and also 5’2. On everyone the poncho’s length goes to their knees or below. This means whoever you are the rain keeps your legs dry.

Is it breathable?

The technical inside tricot knit fabric ensures breathability. Yes, it needs to be, often we’re outside being active and the rain can make things a little more muggy. Our poncho’s have a 3 layer membrane, which makes it breathable in hot and cold climates.

Tell me more about this waterproof material?

Highly waterproof at 12,000mm waterproof-ability that will keep you dry for hours in the rain. The technical term for the waterproof material is 'TPU'. TPU is bonded with our high quality Japanese Polyester fabric.

Can I wash my poncho?

No we advise wiping it down instead with warm lightly soaped water.

Can I wear it over my backback - (cycling or hiking) and will it go over a helmet?

Yes its roomy enough to go over belongings if you need. It accommodates up to 50L backpack and the largest of helmets!

High-vis/Reflective

There is high-vis piping all around the poncho, as well as 2 high-vis strips on back and 1 on front to ensure visibility when cycling in darkness.

Poppers

Three poppers at each side to make sleeves- enabling a more tapered fit. Useful when walking but not necessarily on the bike

Handle straps

These are to be used whilst cycling, over the handlebars, so your poncho goes over you and your bike like a little house.

How to fold me

 

Check out our reviews below