We’re always looking to ensure our products are their very best so are sad when they don’t cut the mustard. We understand that occasionally you may wish to return an item and we will endeavour to make this process as swift as possible. There are a number of things to consider before you attempt to return your item(s) and they are as follows:
(N.B. Your return will only be accepted if your Order number is noted inside)
The above will not affect your statutory rights, should an item be deemed unfit for purpose or faulty.
Please follow the steps below to arrange a return:
Overseas customers please email firstname.lastname@example.org to commence the returns process.
(Please note that it is the responsibility of the customer to arrange and pay for returns and so when choosing a delivery service to return the item(s) we recommend that you obtain proof of postage, as we cannot be held responsible for items that do not reach us)
Once the item(s) have been received in good condition, we will process the refund via Paypal and you will automatically receive a confirmation email to let you know.
If you have any further questions about our refund policy, please contact our customer care team - email@example.com
The People’s Team xo