Support

        • Material elements:
          We are very proud of our waterproof TPU material, we know it's what makes us special.  The 3 Layered fabric consists of:
          • 300T Polyester Pongee (highest-grade durable polyester)
          • TPU coating (membrane) ~ 
          • Waterproof 12,000 mm/cm2 water column pressure (highly waterproof)
          • Tricot Knit (to ensure breathability)

           

          Key specifics:

          • Water resistant zippered front pouch to store valuables & keys. If in severe rain it is recommended you double bag your phone or electrical items
          • Adjustable peaked hood that can be tweaked for desired fit
          • Elastic toggles at neck and back of head to adjust to your head size
          • 3 Poppers at either side to make sleeves when required
          • High-vis piping all around edges of the poncho and two reflective panels to ensure visibility at night or in poor weather conditions
          • Extra stretch forehead panel to follow head’s movements
          • Bag with carry strap for maximum ease of use and transport
          • Total weight is 460 grams which is lightweight and dinky enough to be carried anywhere

           

          Specific benefits for cyclist:

          • Reflective strips at the front, back and piping all around poncho for extra visibility
          • Waistband to prevent from flapping up in wind and ensure stability on bike
          • Straps fitted on the inside to hook onto handlebars so legs are protected from rain

           

        • What should I do if I haven't got a confirmation email once I have purchased a poncho?

          We send these pretty speedily after purchase so if it hasn’t landed in your inbox, check your spam/junk folder just in case. If you still have no luck, then contact us and we’ll resend the email to you.

          Where's my order? Can I track the shipping?
          For EU and Worldwide orders once your order is shipped you will be given a tracking number which you can use to track your poncho delivery via: https://www.spring-gds.com/. UK Orders are sent by 1st Class Royal Mail Service which is a no tracking service.
          My tracking number doesn’t work
          Please contact us if your tracking number is invalid at hello@thepeoplesponcho.co.uk
          I have a discount code, where do I enter it?
          If you have a code (inc gift card code) then you can enter this at the first stage of checkout. Don't forget to hit 'apply' after entering!
          What currency do you accept?

          You can purchase in GBP, USD, or EUR. Use the flag in the top right corner to choose before you head to checkout.

          What payment methods do you accept?

          We accept Visa, Mastercard & American Express (if the card has a symbol for Visa or Mastercard, it should work). You can purchase using paypal or amazon payments too

          Is making a payment and shopping on your site safe & secure?

          Totally. Our checkout page uses SSL and you can pay via card or paypal. Happy shopping!

          Payment isn't working for me! What can i do?
          Double check your shipping and billing details are complete and correct and try checking out using a different web browser. Still having an issue? Let us know, or contact your bank about the payment, especially if you’re ordering from outside the UK.
        • What are the shipping options?

           

           

          U.K:  Delivery is FREE (order value over £65. For orders below this amount we charge £4.95) and we use Royal Mail 1st Class 48 hour tracked service

          Orders are tracked & Royal Mail aims to deliver your parcel within 2-3 days

          All orders placed before 1pm will be sent that working day for delivery the next day. Bank holidays and public holidays are not classed as delivery days

          ...................................

          Europe:  Delivery is FREE (order value over €129. For orders below this amount we charge £9.50) and we use DHL Express service.

          Delivery takes between 5 - 10 working days depending on country and is a signed for service.

          Please check this list to see that your country is eligible for shipping

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          International + Rest of World: Delivery Is FREE (order value over $142For orders below this amount we charge £9.50) and we use DHL Express service.

          Delivery takes between 8 - 12 working days and is a signed for service.  

          Please check this list to see that your country is eligible for shipping

          N.B:

          Please be aware that International and Rest of World orders, due to customs, can occasionally take as long as 15 working days – please refrain from contacting us until this time frame has past.

          If you wish to order and your country is not on the list, please contact us at hello@thepeoplesponcho.co.uk. We will try our best to accommodate where possible but in some cases it may not be possible

          The customer is responsible for any custom & import fees, please check if you will be eligible before ordering

          Where's my order? Can I track the shipping?

          Yes. You can track your order via the Royal Mail website: https://www.royalmail.com/track-your-item#/ .  For US orders, you will be able to use the USPS website.

          Can I make a return if it's not right?
          We’ll be sorry to hear it's not right but you can of course return your item to us within 14 days of purchase. Providing it hasn't been worn we’ll give you a full refund for the amount paid via Paypal only - For further info click here
        • Check out our new video showing the Poncho 2.0 

        • What are the ponchos used for?
          They're useful for any outdoor activity. From camping, festivals, walking and hiking, to cycling they’ll keep your whole body dry. Read our reviews at the bottom of each product page to see how they are enjoyed and used.
          What size do I need?
          1 size fits all. We only have one size of poncho because we have done prototype after prototype and spoken with many a person big and small and decided on a one size fits all model for convenience purposes. We have customers all around the world who range in size from 6'1" to 5'2". On everyone the poncho’s length goes to their knees or below
          Is it breathable?
          Yes, our ponchos have a 3 layer membrane consisting of a technical tricot-knit-fabric that ensures breathability.
          Tell me more about this waterproof material?
          The technical term for the waterproof material is 'TPU'. The TPU is then bonded with our unique high quality Japanese Polyester fabric. Together they have a 12,000mm waterproof-ability that will keep you dry for hours in the rain.
          Can I wash my poncho?
          We advise wiping it down with warm lightly soapy water to clean.
          Can I wear it over my backback and will it go over a cycling helmet?
          Yes it’s roomy enough to go over belongings if you need. It accommodates up to 50L backpack and the largest of helmets!
          How do I wear my poncho? What are the features for?
          The Bag
          The poncho is stored in a dinky little bag, it also has a bumbag like strap so you can carry it about.. Small enough to take in your day bag or rucksack when travelling/commuting. The dimensions are 25cm x 30cm x 3cm and weight is just 440grams.
          What can I store in the water resistant front pocket?
          - In most cases this will keep your possessions bone dry, but occasionally in very heavy rain (or if the zip is not completely shut) water may get inside the pocket. For this reason we DO NOT recommend to store any electrical items in this pocket
          - The pocket is perfect for keys and other possessions that are not electrical
          High-vis/Reflective
          There is high-vis piping all around the poncho, as well as 2 high-vis strips on back and 1 on front to ensure visibility when cycling in darkness.
          Poppers
          Three poppers at each side to make sleeves- enabling a more tapered fit. Useful when walking but not necessarily on the bike
          Handle straps
          These are to be used whilst cycling, over the handlebars, so your poncho goes over you and your bike like a little house.
          How to fold me
          How to fold

           

        • If you'd like to get in touch please do.

          For all customer service enquires please contact -

          hello@thepeoplesponcho.co.uk

          Partnership/Collaborations

          adel@thepeoplesponcho.co.uk

          Retail Partnerships

          adel@thepeoplesponcho.co.uk